how do I measure my dog's neck?

you want to take the measuring tape and wrap all the way around your pet's neck. correct sizing should allow enough room for two fingers between the neck and the tape. see page "sizing chart" for more information and photo description.

what if I don't like the color hardware in the product photo?

no problem. you have the choice of silver or gold hardware with any collar or leash.

how long does it take for an item to ship?

as each order is handmade to order, collars will be shipped 7-10 business days after your order is placed. we use USPS for delivery.

can I return my order?

if an item is returned within 30 days of receiving the order, we will issue a refund of the item and taxes. item must be unused, not washed and in the same condition as it was received for refund to be given. customer is responsible for all shipping costs unless the order received was incorrect or damaged.

how do I clean the collars?

the fabric is 100% cotton so each collar can be hand-washed with soap and warm water.

can I cancel my order?

an order can be canceled and fully refunded within 24 hours of the order being placed. after 24 hours, no cancelations are accepted. if you are unhappy with your order, please do not hesitate to email us at contact@pairwithpaws.com or visit our "contact us" page.